FAQ

Tree Sweets Frequently Asked Questions

What is your Delivery Fee? - Delivery is free for orders over R200. Orders under R200 carry a R45 delivery fee.

Do you deliver on weekends? Unfortunately not yet, but we hope to in future. We deliver Monday - Friday

If I order today, when will I get my order? Orders placed before 7pm will be delivered the next day. Orders placed after 7pm will be delivered the day after next.

What time does your store close? Our store is open 24/7, the day of delivery will depend on if you have ordered before or after 7pm (as above)

Can I request for my order to be delivered on a certain day at a certain time? You can request for your order to be delivered on a certain day, via whatsapp 066 083 6215. However due to the large volumes of orders, our routes are planned in the most efficient way possible and therefore we cannot allocate time slots. 

How do I pay? Payment is done via the Payfast gateway. This is via card or direct EFT. PayFast is committed to keeping customers and all sensitive information secure.

Can I place an order for someone else? Yes, no problem. Just use their address as the shipping address

Do you deliver to my area? We deliver to most of Johannesburg. If your suburb is not on our list, but close to another area on our list, chances are we deliver to you. To make 100% certain you can whatsapp us on 066 083 6215 and we'll get back to you asap. Here's the list of areas we deliver to:  https://treesweets.co.za/pages/delivery-details

Do you offer Loyalty Rewards? Yes we do, for every 10 orders you place with us you will get 10% off your following order. We will send you a discount code to redeem this.

What if I am not happy with the quality of a product? This seldom happens, but if it does, please let us know immediately via whatsapp. Send us a picture, and we will resolve the matter as soon as we can. 

Why don't you sell fresh milk or cheese? We have tried our hand at this before. Unfortunately due to a lack of demand we had to stop this offering. 

Are your eggs free range? Our eggs are better than free range. Our eggs are from pasture raised chickens, who live a happy and healthy life outdoors all day. The eggs are free from antibiotics and our eggs have no hormones. 

Is your produce organic? Unfortunately not. 

Where do you get your fruit and veg from? Some of our produce is sourced directly from farmers. And some of our produce is selected and purchased from the JHB Fresh Produce Market.  

Is your delivery truck refrigerated? Absolutely. This is the only way we can ensure that our produce is as fresh as possible. 

Is your warehouse certified Halaal? Yes it is

The app says my cart is still full but I have placed my order? Argh, this is so annoying. You will have to open the cart and make sure that all products are marked as zero. If that doesn't work, please uninstall and reinstall the app. We know this is super painful and apologise, but we are working with new developers to improve our app. 

Do you only deliver to homes or will you deliver to my office? We will deliver to any address you choose.

Why is there a tax amount on my invoice? The prices of the items in "The Pantry"do not include VAT - the VAT amount is calculated at checkout. 

How do I redeem my voucher code? At checkout there will be a box under the items that allows you to type in a voucher code, this will be calculated.

Why do some of your prices change weekly? Our prices are set based on supply and demand, and the prices set from farmers. We are always trying our hardest to ensure that you pay the best price for our top quality

Can I collect my order from your premises? Unfortunately due to COVID restrictions, and to ensure the safety of our staff, we cannot allow this.

I own a cafe / restaurant and need products in bulk, can you help? Absolutely! Send us a mail to treesweetssa@gmail.com with the items and quantities you are require and we will do our best to give you the best price. 

Can you send me your price list? All our prices are on our app and our store. We do not have a set price list. 

I have a product that I think would go well in your store, who do I contact? Drop us a mail with the catalogue and pricing to treesweetssa@gmail.com